Returns & Refunds Policy
At Overstrand Hospice, we offer a unique selection of pre-loved, vintage and collectable items. Every purchase helps support the valuable work of Overstrand Hospice.
As our products are pre-loved, they may show signs of age, previous use or general wear. We encourage customers to carefully review product descriptions and photographs before purchasing.
Returns Policy
All items are sold in their described pre-loved condition.
We do not accept returns or exchanges for change of mind, personal preference or normal wear and tear that has been disclosed in the product description.
If an item arrives broken or damaged during shipping, please contact us within 7 days of receiving your order.
This policy does not limit any rights customers may have under the Consumer Protection Act or other applicable South African legislation.
How to Report a Damaged Item
If your purchase arrives broken or damaged during delivery, please follow these steps:
- Email Overstrand Hospice within 7 days of receiving your order.
- Include your order number and a description of the damage.
- Attach clear photographs of the damaged item and its packaging.
- Keep the original packaging until your claim has been reviewed.
We will review your request and respond within 7 days of receiving your email.
Please do not return any items before receiving instructions from us.
Refunds for Damaged Items
Where shipping damage is confirmed, we will assess the appropriate resolution, which may include a refund or other remedy in accordance with applicable consumer protection legislation.
As many of our items are unique, vintage or one-of-a-kind, replacements may not be available.
Where a refund is approved, we will provide information about the return arrangements and refund process.
Pre-Loved and Vintage Items
Please remember that pre-loved and vintage items are not new. Minor imperfections, age-related marks and signs of previous use are part of their character and are not considered shipping damage.
We make every effort to describe and photograph items accurately so that customers know what they are purchasing.
Contact Us
For any questions or to report an item damaged during delivery, please contact Overstrand Hospice by email.
Please include your order number in all correspondence.
Thank you for supporting Overstrand Hospice. Every purchase makes a difference! 💙